This message is from Sage Alerting Systems regarding your Sage Digital ENDEC model 3644. It applies only to users in the United States.
Sage has released a firmware update that you must install to permit your ENDEC to continue to receive EAS CAP alerts from FEMA. A FEMA signing certificate will expire at 11:45am June 24, 2018; if you do not install this update, you will not receive CAP messages from the IPAWS system after that date.
This release also updates the SSL certificate roots that your ENDEC must have in order to download alert audio files from state or county alert originators.
Please read the release notes at https://www.sagealertingsystems.com/release1-1/cr-rev4-release-notes.pdf. They will explain why this release is necessary, and what Sage will do in a subsequent release to reduce the number of this type of update in the future.
The installation process is straightforward, as is described in the release notes. Installing this update will not change any of the settings on your ENDEC.
If you have any questions regarding this update, please email us at email@example.com or call 914-872-4069 and press 1 for support. If you get voice mail, please leave a message and we will call you back.